After Sales Services
We know that after-sales service is an important measure for us to be responsible to consumers, and it is also a very effective way to enhance our brand building capabilities. We attach great importance to our customers’ purchasing needs and after-sales service.
Our after-sales service includes:
Tailored Recommendations
We will recommend more similar model for you to choose from based on the styles you are currently purchasing. And if you pay the mold fee, we will only sell this model to you exclusively in the same country.
Premium Partnership Benefits
Become our A and B lever customers, and we will regularly design posters with different themes for you to expand your promotion.
Porfessional Technical Support
Our engineers are your product engineers and can directly answer your confusion, you can call our sales in 24/7 hours directly, and get the technical support from R&D Dept. by video. General questions will be fed back within 1 hour, and the problem will be solved within 8 hours.
Swift Solutions for Complex Issues
In case of complex problems, solutions will be provided within three working days with analysis after receiving the problem samples you sent back.
Warranty Within 1 Year
If the product has any quality problems from the date of transportation (not caused by human factors or improper use), we will directly provide a new batch of products after confirmation. After 1 year, if there are quality problems, we will provide electronic spare parts for replacement and free lifetime maintenance.
Customized Product
If our existing model appearance or technical parameters cannot meet your market needs, we are willing to work with you to develop new model that meet market trends based on customer requirements.